At Friesens, we respect your privacy. Any and all personal information that we collect is strictly used for the purposes of conducting business with you. Under no circumstances will we ever sell or rent your personal information to any third parties.
What information do you typically collect?
From time to time we require some personal information from you, such as your email address, phone number, contact information, payment information, in order to communicate with you, receive orders and payment from you, and deliver books or other materials that you have requested from us.
Where am I usually required to leave personal information?
Personal information is required for things such as submitting payment, sending materials and shipping products. It may also be required when conducting business using our online tools.
Are there any exceptions to this privacy policy?
Information that you submit to us for the purposes of producing and shipping your products must be provided to others but used only for this purpose. This includes transportation companies, at times our vendors and border protection agencies.
Do you ever share my personal information with others?
Only when in the course of our contractual duties, such as when your information is required by one of our subcontractors or suppliers in order to deliver the product or service that you have purchased, or to process your payment for these products or services. Examples of subcontractors or suppliers are our credit card processor and our transportation companies.
How about information left in customer surveys?
At times we conduct customer surveys to assess how we are doing in the performance of our duties. The information that we collect is strictly confidential and only used to improve our products and services. Participation in our surveys is voluntary.
Do you use browser "cookies"?
A cookie is a small file in your computer’s hard drive that contains data stored by your web browser. We use these files to provide you with added functionality, such auto filling of data fields, or to temporarily store information so that you don’t have to retype it should you accidentally leave a web page with a form in it. We also use cookies to better learn how visitors navigate our web pages, so that we can make adjustments in order to enhance the overall web site experience.
Do you store my IP address?
Our web site captures certain parameters, such as a visitor’s IP address and domain name in order to gather statistical information about the usage of our site (such as number of page hits, number of unique visitors, and traffic flow through our web pages). This information does not identify visitors by name or in any other recognizable form, and it is used strictly to improve our web site's functionality. We do not disclose this information to any third parties.
Is my personal information secure?
We take every precaution in order to safeguard your personal information. For example, we utilize the same safe encryption technology used by banks to secure online banking transactions. Our computer servers are located in a locked facility and protected by firewall and other sophisticated data and physical protection mechanisms.
Are you ever required to disclose my personal information?
Only in response to a legal requirement, such as a court order, police investigation, or fraud for illegal activities by a law enforcing agency or tax authorities, or as part of a defence against a legal claim.
What happens if there are changes in this privacy policy?
The use of this web site and our products and services signify consent on your part to the terms of this policy. Should our privacy policy change in the future, we will post such changes on this web page and update the date shown below.
(updated on 11/2/2009)